Returns

Our policy lasts 60 days from date of purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.  Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 - 10 days.

Exchanges
If you would like to exchange your item, please send us an email at hello@louisarussell.com and send your item to: Louisa R Designs LTD, Lytchett House, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FA


Shipping
To return your product, you should mail your product to: Louisa R Designs LTD, Lytchett House, 13 Freeland Park, Wareham Road, Poole, BH16 6FA, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item in a secure package.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please use trackable shipping service or have shipping insurance. We cannot offer refunds for items returned that are lost in the mail.